Return and Refund Policy

At Narayana Solar, we are committed to ensuring that our customers are fully satisfied with their purchases. If for any reason you are not satisfied with your purchase, please refer to the guidelines below to initiate a return or refund request.

Eligibility for Returns: Items must be returned within 7 days of delivery. The products should be unused, in their original condition, and returned with all original packaging, manuals, and accessories. A valid proof of purchase (invoice or receipt) is required for returns.

Non-Returnable Items: Customized or specially ordered products are non-returnable unless there is a manufacturing defect. Products that have been damaged due to misuse or improper handling by the customer are not eligible for returns.

Conditions for Approval: Returns will be inspected to ensure they meet the eligibility criteria. If the returned item does not meet the requirements, it will be returned to the customer, and no refund will be issued.

Refund Processing: Once the returned product is inspected and approved, the refund will be processed to the original payment method used during the purchase. Refunds will be issued within 7-10 business days after approval.

Deductions and Exclusions: Shipping and handling charges are non-refundable, unless the return is due to a defect or error on our part. Products damaged due to misuse or improper handling will not be refunded.

Cancellation Refunds: If the order is canceled before shipment, a full refund will be processed. For cancellations after the product has been shipped, a return request must be made as per the guidelines above.

To initiate a return or refund, please follow these steps:

1. Send an email to narayanasolarenergy@gmail.com with the subject line "Return/Refund Request – [Order Number]". Include details like your name, contact information, order number, and the reason for the return or refund.
2. Our team will respond within 2 business days with further instructions.
3. If the return is approved, securely pack the product and ship it to the following address:
• Address:
  1st Floor, Machhua Toli Chauraha,
  Arya Kumar Road, Near Yamaha Showroom,
  Above Pet's G, Patna, Bihar 800004.
4. Once we receive and inspect the product, we will initiate the refund process.

• Returns will not be accepted if the product is damaged due to customer mishandling.
• Return shipping costs are the responsibility of the customer unless the return is due to a defect or error by Narayana Solar.
• Any disputes will be addressed in accordance with Indian consumer laws.

• We will deliver the product within 7 to 10 days